By Katie Larsen
If you’ve ever contacted the Reservation Call Center for Nebraska State Parks, you know who CJ Zajicek is. She’s the one who’s always nice to you – the one whose positive, personable attitude and interest in you makes you feel like you were her only phone call of the day – just the way great customer service should be.
CJ has been working for the call center since it opened in 2004, taking calls for the 26 Nebraska state parks and recreation areas that accept advance reservations. She hears from people all over the United States and sometimes from other countries.
Though reservations can be made online, CJ still receives plenty of calls – and for good reason. Parks Director Jim Swenson said, because of CJ’s care and compassion, “People want to talk to her, and know that she’s a person who can help. And we as an agency can rest assured that those customers are in good hands with her.”
CJ has several thank-you emails from campers printed out and hung up by her desk, alongside pictures of her grandchildren. One such email thanks her for “going above and beyond the call of duty” while another comments that she makes customers feel like they are “her No. 1 concern.”
She appreciates the campers as much as they appreciate her. When asked what she likes the most about her job, CJ’s answer was immediate. “The people. And being able to help them – they’re so grateful.”
For more information on camping in Nebraska state parks, including how to make a reservation, call CJ at 402-471-1414 or visit nebraskastateparks.reserveamerica.com.